Login to play this video.
How can we use tone of voice to influence the behaviour of other people on the phone?

How can we use tone of voice to influence the behaviour of other people on the phone?

speaker
Eve O’ConnorCapita Employee Benefits
Related Videos
01:19
How do you deal with difficult conversations over the phone?
Eve O’Connor
12 views
01:04
What are the general do’s and don’ts when taking and making phone calls?
Eve O’Connor
7 views
03:40
What advice do you have for people in telephone-based roles?
Annabel Robb
15 views
00:54
What tools and techniques can you use to build rapport over the telephone?
Eve O’Connor
10 views
01:04
How can we make a good first impression when we speak to people on the phone?
Eve O’Connor
7 views
01:19
What is the difference between communication skills and interpersonal skills?
Lou Harris
9 views
05:36
What is rapport? And why is it so important to building people?
Alex Lazarus
8 views
01:48
Making a confident first impression
Lou Harris
47 views