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Why are people choosing MOOCs over traditional training courses?
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Perry Timms
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1m 33s
Leadership: Coaching people through change (LS11E3)
CLC Animation
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1m 28s
Leadership: Shifting and reframing mindsets (LS11E4)
CLC Animation
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1m 24s
Leadership: Shrinking the change (LS11E5)
CLC Animation
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2m 20s
Leadership: The emotional bank account (S10E5)
CLC Animation
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1m 33s
Leadership: Why agility matters (LS11E1)
CLC Animation
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2m 11s
Leadership: Addressing negative thoughts (S10E4)
CLC Animation
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2m 10s
Leadership: Addressing the elephant in the room (LS10E6)
CLC Animation
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1m 56s
Leadership: Change is constant (S10E1)
CLC Animation
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2m 28s
What are the differences between coaching and mentoring?
Jane Saunders
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3m 05s
Having a positive mindset
Liggy Webb
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5m 17s
What is motivational interviewing?
Jo Stephenson
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2m 23s
Why is data protection so important for charities?
Richard Marbrow
Eve O’Connor
Eve O’Connor
Capita Employee Benefits (Helpdesk Team Leader)
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1m 19s
How do you deal with difficult conversations over the phone?
Eve O’Connor
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1m 04s
How can we make a good first impression when we speak to people on the phone?
Eve O’Connor
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54s
What tools and techniques can you use to build rapport over the telephone?
Eve O’Connor
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1m 04s
What are the general do’s and don’ts when taking and making phone calls?
Eve O’Connor
Employee development
Employee development
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1m 45s
How can we determine whether an organisation has good leadership?
Caspar Walsh
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1m 40s
Are there any links between employee engagement and wellbeing?
Cathy Brown
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2m 01s
As an organisation focused on defence, how do you design L&D content that...
Garry Hearn
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56s
Why is learning and development so important?
Tom Westerling